Nairobi Online Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. This is information that can be used on its own or with other information to identify, contact, or locate a single person/business, or to identify an individual/business in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To allow us to better service you in responding to your customer service requests.
      To ask for ratings and reviews of services or products

How do we protect your information?

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
      Remarketing with Google AdSense

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 7 business days
We will notify you via phone call
      Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Nairobi Online Reviews Policy

For reviewers, the reviews service offers you the opportunity to rate and review your genuine observations and experiences you have had with businesses you use.

For business owners, reviews broadcast your reputation as a star rating in the search results, so they have the desired effect of influencing a user at the earliest possible stage to call you over the competition.

We ask both reviewers and business owners to share our values and abide by this Reviews Policy and the principles and guidelines contained within it.

Consumer Experience

We want to hear about your consumer experience first-hand. Your review should be factually correct. Negative feedback is fine, but constructive criticism is much more useful to the business and potential customers than an angry rant - no matter how therapeutic for the writer!

We encourage free speech and defend everyone's right to express unpopular points of view. But, we do not permit abusive and offensive behaviour, towards businesses or other users. This includes (but is not limited to) the use of profanities; threats; prejudiced comments; hate speech; and/ or, sexually explicit language.

Your opinion is no more or less valuable than anyone else's.

If you see abusive or otherwise offensive content - please report it through the Contact Us form.

Respect people's privacy

We respect our users' privacy and do our utmost to protect it (see our Privacy Policy for more details).

We expect users to join us in protecting people's privacy and for reviews to be unbiased and objective. Mentioning the owner of a bar/restaurant is fine, but detailing personal information such as full names, email addresses, mailing addresses; phone numbers; as well as bank and card details for, individual members of staff, or any other individual, is strictly prohibited.

Respect copyright

Anything you share should be your own, unique work. This includes not uploading images/ videos you didn't make, or using content in your videos to which someone else owns the copyright, such as music tracks, snippets of copyrighted programmes or videos made by other users and unattributed quotes. Content may be removed, without notice to you, if we receive a complaint from the copyright owner.

Business Owner

Don't review your own or a competitor's business and don't use a review for promotional purposes This is a sure fire way of damaging your online reputation and we will remove any reviews we identify as being fake or otherwise inappropriate.

Check your reviews regularly. We do not edit, pre-vet or review any third party material before it is published on the website. If you have a problem with a review that has been left, please follow the instructions below in "How to make a complaint or contact us".

If you are a business owner and do not wish to display ratings and reviews on your business listing, please contact us to make this change on

How to make a complaint or contact us

If you have a problem with your reviews account or a query about the reviews service, please email

Alternatively, if you are a customer of ours you can contact customer services for free on 0800 555 444 (Mon -Thur: 8am - 6pm & Friday: 8am - 5:30pm).

Last Edited on 2016-09-27